People Are Stupid...
Yesterday (read: all freaking week) was a nightmare at work. Now I know I complain about "Idiot Moving & Storage" a lot, but I LOVE my job. I LOVE answering the phones. I LOVE being able to educate people on the best way to either move across the country, across the world, or across town. I love it when at the end of their move they take the time to send me a thank-you card and let me know *I* made a difference in their craptacular move, because moving IS stressful. I love the fact that I have enough free time during the day to e-mail friends, and chat on the phone with my mom about her Pond a la "little shop of horrors". It's nice to have a job that I actually want to get out of bed for, and sometimes actually look forward to going to. That's the way all jobs should be. Yesterday, I should have stayed in bed. Seriously...
We had a local move booked through our sister office in
I get a fax from one of my customer's who is in our storage facility. Let's call her Nut job. Nut job came to us when another moving company in the area closed down. We ended up taking over her storage. I sent her a new storage contract, explained her rates would not change, and invoiced her for the month of September. She called me one day when I was home from work sick. She left me five... (Who leaves five messages?) messages on my voice mail. She said that she didn't like the date that was on the invoice, and she expected us to send her a receipt every month. I drafted a letter off to her explaining that I do not send additional receipts. I can send a statement of payments with each invoice, if that would help. She called me a few days later and explained that she could not use her phone very much because she was sure it was being tapped. She also said that the "Other Company" had given her receipts, and changed their billing dates for her. I explained as politely as I could, that we were NOT the other company, but agreed to sending her a receipt so she would get off my phone and stop telling me how aliens have been trying to contact her, and all insurance companies have it out for her, because she is a woman. (Insert look of horror here.) So now, it's October, and she sends the check for her storage to my San Luis Obispo Office. (Even though she has been provided with my address here, because it's at the top of the invoice) They get the payment, and a letter from her, by the time they open it, and process it, it's been a couple of weeks. She is worried again about the date at the top of the invoice. *I* am the only one who sees that invoice. Some people send their checks in at the beginning of the month, and some send them at the end of the month, either way there is no late fee, and I don't report any of this to any credit agency. I have explained this to her twice now. So I draft her letter (again because we can't call her) and explain to her that I will NOT be changing the billing date on my invoices, and it isn't a problem if she sends her check in on the fourth of the month. I put this in the envelope with her invoice so I can save a stamp. When I get the fax from her, it says..."why does your mail come from
I was speechless. How could this clown argue with me? He's lucky I didn't come across my desk and kick him in his "dickey-clad" nuts. Typically, I would have given him a verbal beating that would have made him cry, but I figured the words would be wasted on him so instead I just kind of mumbled something about "Not for Receiving" and glared at him until he left.
My crew and I were in the office talking about all the nutty goodness that had just taken place, when a freight driver drives up to pick up something in our warehouse. My hours are clearly posted for receiving. Now if he were a driver that had not been in here before I would have pointed that out, and sent him away but this guy had been turned away, by me, before for coming in after 4pm. He came in and stood in the office kind of looking around. One of my local crew says "He needs to pick up something"
Without even looking up from what I was doing (because now I am so over this day I wanna kick puppies) I say "Well then he can come back during receiving hours, which he knows." Then I continued on shuffling papers on my desk without making eye contact.
He just stood there. So finally, I said. "You know the hours here. I'm sorry my warehouseman has gone for the day, your dispatch needs to call me first, and I have told you this." So Mr. Cocky Pants looks at me and says "You close at 5." all smart ass like. My crew then ran out the front door, because they knew he was about to get my wrath.